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EliteMail VMS/EliteMail Limited Issue 3
Reference 3 - 17
S
ECTION
5
O
FFER
A
UTOMATIC
AND
N
UMERIC
D
IRECTORY
A
SSISTANCE
You can also use transaction boxes to route callers to either automatic
directory assistance or numeric directory assistance.
For more details about how to use transaction boxes for advanced call
routing applications, refer to Chapter 24 Transaction Boxes.
Also refer to:
Chapter 10 Numeric Access
Chapter 11 Opening Greeting
Chapter 15 Recording Voice Fields
Figure 3-8 Opening Greeting with Numeric and Automatic Directory Assistance
Numeric
Directory Assistance
Opening Greeting
"
Thank you for calling XYZ Corporation! If you are calling
from a touchtone telephone, enter the extension anytime. If
you do not know the number, press 1 to spell a name
and
hear the extension number. Or, press 2 for a list of
departments and personnel. Otherwise, please hold, and an
operator will be right with you."
1
2
Automatic
Directory Assistance