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EliteMail VMS/EliteMail Limited Issue 3
Reference 12 - 5
Operator Messages Are Public Messages
If you set the Operator Box action to T (take a message), any message left
in the Operator Box is a public message. This is because most callers
reach this message box as a last resort, after trying to reach the operator
for assistance. All subscribers with public message access can retrieve an
Operator Box message in the same way that they can retrieve a message
left in the Public Interview Box. You can restrict a subscriber from getting
public messages by placing P in the Access field on that subscriber
Personal Directory page. For details, refer to Chapter 14 Public Interview
Box and Public Messages.
The system should have at least one subscriber who does
not
have the
P
access code, so that someone receives public messages. Otherwise, these
messages can go unnoticed and fill up disk space.
To send private messages to the receptionist/operator, set up a separate
Personal Directory page for that person as you would for a regular
subscriber. Use this private message box for the operator personal
messages, and reserve the Operator Box message taking for messages
intended for anyone who fills the operator/receptionist role.
S
ECTION
3
S
ET
U
P
M
ULTIPLE
O
PERATORS
The Alternate System IDs for Special Operators on each Port screen
section allows you to use multiple operators. Callers pressing 0 can be
routed to a different operator depending on which system port the call
came in on. This feature can support systems with more than one
language, systems shared by two businesses or organizations, or other
special applications.
To set up multiple operators, you must first add a transaction box or voice
detect box for each alternate operator. (For details, refer to Chapter 12
Operator Box or Chapter 25 Voice Detect.) Then, in the Alternate System
IDs for Special Operators on each Port section, enter the System ID for
each alternate operator transaction or voice detect box.
All alternate System IDs are entered in one long field.