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22 - 2 System IDs
Issue 3 EliteMail VMS/EliteMail Limited
Extension # IDs
The caller dials An Extension # ID to reach a subscriber. Think of it as
the address of the subscriber voice mailbox on the system.
Usually an Extension # ID matches a subscriber actual telephone
extension number. However, this may not always be the case. Two
subscribers who share the same telephone extension have different
Extension # IDs on the voice mail system.
Personal IDs
A Personal ID identifies the caller to the system. The system
identifies subscribers and guests through their Personal ID. A
subscriber Personal ID is often created by adding 9 at the front of the
subscriber Extension # ID, but other Personal ID conventions may be
used.
When subscribers call the system and enter a Personal ID, they can
listen to messages, leave two-way messages for their guests and
other subscribers, or change their setup options.
When guests call and enter a Personal ID, they can trade two-way
messages only with their host subscriber.
Box IDs
This is similar to an Extension # ID, but it identifies a transaction box,
interview box, or voice detect box, rather than a subscriber. A Box ID
is also used to reach the Operator Box. For all these boxes, this ID is
labeled System ID. Callers can dial Box IDs like any other Extension
# ID to reach a particular box. The system may also use Box IDs for
automatic routing of calls and in one key dialing menus.
The Operator Box ID is set on Application Screen Page 3. The
default Operator Box ID is 0.
Directory IDs
Callers press a Directory ID to hear directory assistance and find a
subscriber extension number. Some organizations use the automatic
directory that allows callers to find a subscriber Extension # ID by
spelling the first three letters of the subscriber last name on the
touchtone keypad. The default Directory ID for automatic directory
assistance is 555.
For organizations with callers that have only numbers on their
touchtone keypads, you can set up numeric directory assistance,
using directory groups and directory menus. Each directory group
and directory menu can have its own Directory ID. As an example of
how this can work, the system is shipped with an example of numeric
directory assistance that uses the System ID $411. To try the
numeric directory assistance example, change the System ID to an
ID you can dial. For details, refer to Chapter 3 Directory Assistance.