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Reference 12 - 1
Operator Box
An automated attendant cannot completely replace a human operator. The
voice mail system provides a special Application Screen, called the Operator
Box, for handling calls that go to the operator.
Use the Operator Box to define the operator extension, call transfer settings,
greetings, and actions the system should take when the operator is
unavailable. Decide how the system handles callers after hours. Create
multiple operators, by setting up a new transaction box for each operator.
This topic describes how to set up the Operator Box. Refer to Figure 12-1
Operator Box on Application Screen Page 3. With a few differences, the
Operator Box is a transaction box for the operator. Most of the Operator Box
features are described in detail in Chapter 24 Transaction Boxes.
Figure 12-1 Operator Box on Application Screen Page 3
S
ECTION
1
T
HE
O
PERATOR
S
YSTEM
ID
The default System ID for the Operator Box is zero, but you can change it. The
Operator Box System ID may or may not be the same as the operator actual
telephone extension. The operator actual telephone extension number is
entered in the
Transfer
section fields: Day? Yes→ and Nite? Yes→.