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Reports
The voice mail system can provide a great deal of information about your
organization incoming and outgoing telephone calls. You can use the
information to help make decisions about your organization, such as staffing
levels, productivity, and your telephone hardware needs.
The voice mail system provides the following reports:
Usage Reports
Directory Reports
Busy Ports Report
Call Log
Error Log
You can view reports, print them on a printer connected to the voice mail
system, copy them to files, or import them to other applications.
This chapter describes each report, and explains how to create and view each
report.
S
ECTION
1
S
TORE
D
ATA
FOR
R
EPORTS
Each day, the system creates a special file to store data about its actions and
call traffic. The system uses these daily files to create reports.
The
Call Report Aging
field on Application screen Page 6 controls the time
the system stores this information. Refer to Figure 16-1 Call Report Aging
Field. The default is 14 days.
Figure 16-1 Call Report Aging Field