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Issue 3 EliteMail VMS/EliteMail Limited
The Message Stack and Announcements
The system gives the subscriber information about the status of
messages before playing them. The system tells the subscriber how
many new messages are waiting and the source of each message.
The system can also be configured to tell a subscriber how much
time it takes to listen to a set of messages. A subscriber can use this
information to skip over all or some of the messages.
When a subscriber listens to new messages, the system organizes
the messages in a message stack. The messages are organized by
source for playback in the following order:
• Messages from other subscribers
• Messages from guests
• Messages from outside callers (
“Your message box...”
)
• Messages recorded by transaction boxes
• Messages recorded by interview boxes
• Messages recorded by the Operator Box (public message
access required)
• Messages recorded by the Public Interview Box (public
message access required).
Urgent Messages
The system plays subscriber urgent messages before playing regular
new messages. The subscriber hears all the urgent messages from
each source, in the same message stack order as regular messages.
Number of New Messages
If a subscriber enters a Personal ID and security code, the system
responds with a greeting and the number of new messages waiting:
“<Recorded name>. Remember, 1 for Yes and 2 for No.”
“You have <number> new messages.”
As the subscriber moves through the new message stack, the system
announces how many messages are from each source:
“<Recorded name> left <number> new messages. Would you like to
hear them?”
The subscriber can choose to listen to these messages or move on to
the messages from the next source in the message stack.