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EliteMail VMS/EliteMail Limited Issue 3
Reference 25 - 3
Call Transfer Type
This unlabeled field, below the Nite? field, sets the way the voice
mail system transfers calls to the NEC telephone system and can be:
Await-Ans (Await Answer), Release, or Wait-Ring (Wait for
Ringback). For details on the call transfer types, refer to Chapter 2
Section 2 Call Transfer on page 2-11 and Section 3 Screen Calls on
page 2-16. For details on call transfer options, refer to Appendix C
Call Transfer Options.
Holding?
In most cases
,
if you allow outside callers to hold for a voice detect
box, you should set this field to
Vox
. This lets callers say Yes to hold.
Greeting Day:/Nite:/Alt:
This section controls the voice detect box greetings. A voice detect
box can have three separate recorded greetings. The fields display
how many seconds each greeting lasts. If the voice detect box has a
spelled name or System ID that can be dialed by telephone, the
subscriber that owns the voice detect box can record all three
greetings and switch between the active Day or Night greeting and
the alternate greeting. The System Manager can also record any
voice detect box greeting at the console using a local connection.
The system automatically plays a beep after playing a voice detect
box greeting.
If you do not want the system to play a greeting, copy silence into the
voice detect box greeting fields. For steps, refer to Chapter 15
Recording Voice Fields.
The greeting does not have to be an actual greeting. It can be any
message. However, it should clearly explain caller choices.
The sample voice detect box ($VOICE) is shipped with this Day
greeting:
“If your telephone does not have a touchtone keypad, you may
continue by using your voice. To do this, you say Yes for yes, or
remain silent for no. To continue by using your voice, say Yes.
Otherwise, remain silent to go to the operator.”