Filter
Top Products
EliteMail VMS/EliteMail Limited Issue 3
Reference 2 - 9
When the number of calls holding in the system reaches either the
value for the Maximum lines holding total field or the Maximum
lines holding for ext field, a new call is not placed on hold. The call
instead is handled as if the extension went unanswered. Usually the
system takes a message.
Controlling the First-in-Line Message Cycle
The length of the message cycle for callers who are first in line in the
holding queue is controlled by fields on Line 15 of Figure 2-7 Call Holding
Fields on Switch Setup Screen Page 2.
Number tries between TT checks
This specifies the number of times the voice mail system should try
the extension before it checks back to ask if the caller wants to
continue to hold. If the value is 4, the system tries the extension 4
times before checking with the caller. This field applies only to first-
in-line callers.
Extra hold time between tries
This specifies time (in tenths of a second) the voice mail system
waits between each try of a busy extension. If the value is 50, the
system waits 5 seconds between each try.
An Example
If the Number tries between TT checks field is 4 and the Extra hold
time between tries field is 50, the voice mail system tries the busy
extension 4 times, and waits 5 seconds between each try, before it checks
back to confirm that the caller wants to remain on hold.
If it takes the voice mail system 3 seconds to try the extension and 5
seconds to wait before the next try, 8 seconds elapses between one try of
the extension and the next try.
Multiply this by 4 tries to calculate that the voice mail system checks back
with the first in line caller every 32 seconds.
Setting the Extra hold time between tries field lower puts calls through
quicker. Setting it higher makes the holding conversation sound better
because the caller hears fewer clicks from the tries of the busy extension
and hears more continuous hold music (if hold music is provided by the
Electra Elite). Four tries between TT checks, and 5 seconds between tries
is recommended.