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Reference i
Table of Contents
Chapter 1 Using This Book
Section 1 The Reference Book............................................................................... 1-1
Section 2 Sign In to the System ............................................................................. 1-2
Chapter 2 Call Hold, Transfer, and Screen
Section 1 Call Hold................................................................................................. 2-1
Section 2 Call Transfer......................................................................................... 2-11
Section 3 Screen Calls ......................................................................................... 2-16
Chapter 3 Directory Assistance
Section 1 Automatic versus Numeric Directory Assistance.................................... 3-2
Section 2 Automatic Directory Assistance.............................................................. 3-2
Section 3 Numeric Directory Assistance ................................................................ 3-6
Section 4 Use Transaction Boxes with Directory Assistance ............................... 3-15
Section 5 Offer Automatic and Numeric Directory Assistance ............................. 3-17
Chapter 4 Faxes and the Public Fax Box
Section 1 Differences between Manual and Automatic Faxes ............................... 4-1
Section 2 The Public Fax Box ................................................................................ 4-2
Section 3 Set the CNG Startup Option................................................................... 4-6
Section 4 Using Multiple Fax Machines.................................................................. 4-6