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Reference 11 - 1
Opening Greeting
The opening greeting is the system greeting for outside callers. Like other
parts of the system conversation, the opening greeting has phrases and
prompts. Here is a sample opening greeting:
“Hello, EliteMail Messaging System. If you are calling from a touchtone
telephone, you may enter the extension anytime. If you don’t know the
extension, press 411 for a directory. Otherwise, please stay on the line and an
operator will be right with you.”
Because this greeting is often the first contact people have with your
organization, you may want to customize the opening greeting to announce
your organization name and greet callers in the official voice.
S
ECTION
1
T
HE
O
PENING
G
REETING
P
ROMPTS
Unlike other parts of the system conversation, the prompts used in the
opening greeting phrases are
not
used in any other system phrase. You can
record these prompts again without affecting any other phrases in the system.
These special, unique prompts are stored in the Day/Nite voice fields in the
$Greeting transaction directory.
In most applications, the voice mail system answers every incoming call the
same way, regardless of which port the call comes in on. Refer to Figure 11-1
Opening Greeting Prompts.
Figure 11-1 Opening Greeting Prompts