Filter
Top Products
EliteMail VMS/EliteMail Limited Issue 3
Reference 24 - 5
After Msg
This field controls how the system handles the call after recording a
message from the caller and applies only if the Action field is
Take-msg.
S
ECTION
3
O
NE
-K
EY
D
IALING
(S
INGLE
-D
IGIT
M
ENUS
)
This section at the bottom of the Transaction Directory Screen allows you
to program single digits for full-System IDs for subscriber Extension # IDs,
transaction boxes, or interview boxes. Instead of entering the full System
ID, the caller presses a single key. This makes it easy for callers to use
menus. The system listens for one key dialing selections during the
transaction box greeting, and during the phrase played when the box
Action field is Say-bye. When you record the transaction box greetings,
explain the menu selections, and include pauses so the caller has time to
make a selection.
Example
You could create a transaction box for a Weekend Information Center with
a greeting that says:
“You have reached our Weekend Information Center: For the weather
forecast, press 1; for latest sports scores, press 2; for the special events
calendar, press 3.... That’s 1 for weather, 2 for sports, and 3 for special
events. Have a great weekend!”
In the 1>, 2> and 3> fields of the One key dialing section, enter the
System IDs for the transaction boxes containing messages on weather,
sports and special events.