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EliteMail VMS/EliteMail Limited Issue 3
Reference 9 - 3
Differences between One-way and Two-way Messages
One-way messages emulate answering machine messages. When
replying to an answering machine message, you must pick up the
telephone and dial the number of the person who called. After listening to
a message from an outside caller, you must call the person who left you
the message to reply.
Two-way messages are interactive. After listening to a two-way message
you can immediately leave a reply without pressing a single key on the
telephone. Two-way messages can be linked in a continuous exchange,
as each subscriber or guest replies to the other previous message.
Public Messages
A public message is a message from either an outside caller or the voice
mail system itself. A caller can leave a public message three ways:
For the Public Interview Box (Transaction Directory)
You can set up the system to interview callers who call after hours.
The interview is performed by the Public Interview Box and the
resulting message is a public message.
For the Public Fax Box (Application screen Page 6)
You can set up the system to route callers to the Public Fax Box
where they can leave a fax. The system creates a notice of the fax,
plus you can also have a caller record a message that is added to
the fax notice. The notice and attached message is a public
message, so anyone with public message access can redirect the
notice and message to the person who received the fax.
For the Operator Box (Application screen Page 3)
You can set up the system to take messages in the Operator Box
when the operator is unable to take a call. Any message left for the
Operator Box is also a public message.
The system can leave a public error notice in the Operator Box if certain
error conditions occur. For details, refer to Section 4 The Message Life
Cycle for the Error Messages later in this chapter.
For details on public messages, refer to Chapter 14 Public Interview Box
and Public Messages.