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3 - 2 Directory Assistance
Issue 3 EliteMail VMS/EliteMail Limited
S
ECTION
1
A
UTOMATIC
VERSUS
N
UMERIC
D
IRECTORY
A
SSISTANCE
The main differences between numeric and automatic directory assistance
include:
S
ECTION
2
A
UTOMATIC
D
IRECTORY
A
SSISTANCE
To use automatic directory assistance, a caller must have letters on the
touchtone keypad. Callers need to know only the last name of the person
they want to reach. When a caller presses the System ID for automatic
directory assistance, the system asks for the first three letters of the last
name of the person desired.
NUMERIC DIRECTORY AUTOMATIC DIRECTORY
Works for telephones with
numbers only.
Requires letters on the
telephone keypad.
Flexible, user-defined structure
based on groupings of
subscribers (by department,
location, schedule, or other
common characteristic).
Alphabetic listing by name.
Requires special setup by the
installer or System Manager.
You must manually add
subscribers to directory groups,
create a directory menu, and
record an applicable opening
greeting. Numeric directory
assistance requires ongoing
maintenance as new
subscribers or groupings are
added or deleted.
No special setup required. The
system is set up for the
automatic directory by default.
By default, outside callers press
555 to hear the automatic
directory.
The System Manager or installer
sets up numeric directory
assistance at the system
console. Listings in the numeric
directory cannot be changed by
telephone.
Subscribers can control by
telephone whether or not they
are listed in the automatic
directory.