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EliteMail VMS/EliteMail Limited Issue 3
Glossary 7
One-Key Dialing
Allows the caller to enter a single touchtone digit instead of a full
System ID during a subscriber or transaction box greeting. This feature
lets you offer callers a menu of choices during a greeting. One-key
dialing options must be programmed individually for each subscriber
and transaction box.
One-Way Message
A message left by an outside caller for a particular subscriber.
Opening Greeting
The greeting the system plays when it first answers a call. The system
opening greeting is stored on Application Screen Page 3.
Option Set
The Transfer and Screening Options control how calls are transferred
to a subscriber. Call transfer options are displayed in the Transfer
section of the Personal Directory pages and include Announce,
Confirm, Introduce, Message Screen, or Screen. Subscribers can
switch between Transfer Options and Screening Options by
telephone.
Outside Callers
Nonsubscribers (customers, clients, and friends who call your
organization.
Owner
The owner is a subscriber or System Manager that controls a
transaction box, voice detect box, interview box, or message group.
The owner of a transaction box or interview box receives the
messages left in the box. A transaction box owner can change the box
greetings by telephone. The owner of a message group can change it
by telephone. If the owner is deleted, all transaction boxes, interview
boxes, and private message groups that the subscriber owned are also
deleted. The subscriber open message groups are reassigned to
•SYSTEM•.
Personal ID
A subscriber uses this number to retrieve messages, leave messages
and perform personal housekeeping (
e.g.
, changing options or security
codes) by phone. The system supplies a suggested Personal ID based
on the Extension Number ID. In most cases, this is 9 plus the
extension number.