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EliteMail VMS/EliteMail Limited Issue 3
Reference 25 - 13
Figure 25-6 Maximum Time to Wait for Voice Field
Change the time outside callers can wait before speaking
1. Sign in to the system, and press - to view the Switch Setup
screen. Press to view Page 3.
2. Press until you highlight the
Max time to wait for voice
field.
3. Enter the number of seconds to wait, and press .
S
ECTION
10
E
XAMPLE
OF
AN
A
DVANCED
V
OICE
D
ETECT
A
PPLICATION
The XYZ Corporation uses an advanced voice detect application to route
calls. Refer to Figure 25-7 Example of Advanced Call Routing Using Voice
Detect. Most calls at XYZ are for the Sales Department. Many callers do
not have touchtone keypads on their telephones, so XYZ has set up the
system to accommodate them and touchtone callers.
During XYZ opening greeting, the system tells touchtone callers to press
an extension number or 411 for a directory. If no touchtones are pressed,
the system immediately routes callers to a voice detect box and gives
them an opportunity to say Yes to move through the system.
Callers who say Yes are asked if they want the Sales Department. A caller
who again says Yes is then transferred to the Sales Department extension
number. If the Sales Department extension is busy, the caller can hold by
saying Yes.
Callers who remain silent are routed to another voice detect box. This box
asks callers to say Yes to speak with an operator. Otherwise, the system
assumes the caller is no longer on the line, and disconnects.