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Reference 25 - 1
Voice Detect
This feature allows callers to make choices or respond to prompts by saying
Yes or remaining silent. The system listens for spoken sound, not touchtones.
Outside callers can use the voice mail system by speaking, even if they do not
have touchtone telephones.
You can use voice detect boxes to set up special call routing applications or
special audiotext applications. You can combine voice detect boxes with
interview boxes to collect information from callers.
You may also set up voice detect call holding. Callers can say Yes to
indicate they want to hold for a busy extension. Voice detect call holding is
available on voice detect boxes, transaction boxes, the Operator Box, and on
Personal Directory pages. You can also set voice detect call holding for new
subscribers on Application screen Page 5.
S
ECTION
1
V
OICE
D
ETECT
B
OXES
The voice detect feature uses a special transaction box, called a voice detect
box, that is similar to a normal transaction box, except that callers make
selections by voice. Voice detect boxes are stored in the Transaction
Directory. Each system is shipped with one sample voice detect box (System
ID $VOICE) already added.
To view the sample voice detect box, sign in to the system. Press - to
view the Transaction Directory. Press repeatedly or use the Jump
command to display the sample voice detect box. Refer to Figure 25-1 Sample
Voice Detect Box.
Figure 25-1 Sample Voice Detect Box