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6 - 4 Interview Boxes
Issue 3 EliteMail VMS/EliteMail Limited
After
Select an applicable action to be taken after the interview is
completed. The possible actions are the same as for transaction
boxes, except that T (For Take-msg) is not allowed. The most
common actions after an interview are Say good-bye or Hangup.
The actions allowed are:
G Go to System ID
H Hangup
O Transfer to operator
R Restart
S Say good-bye
For details on these codes, refer to Appendix B Action Codes.
Leave Message in an Interview Box
A caller routed to an interview box hears the questions in the order they
are recorded. If the caller does not finish answering a question in the
allotted reply time, the system continues with the next question.
Retrieve Message from Interview Box
All responses to the interview are stored as a single message, with a beep
between each response. The subscriber who owns the interview box does
not hear the original questions when listening to the replies. If a caller did
not answer one of the questions in the sequence, the subscriber hears two
consecutive beeps.
Only the owner of the interview box receives messages for the box.
Interview box messages are listed in the message stack after transaction
box messages, but before public messages.