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Security Codes
A subscriber security code prevents unauthorized callers from accessing
confidential messages.
For maximum security, the system never displays the security code on the
screen or reads it over the telephone, even to the subscriber. System
Managers cannot change or set a subscriber security code. Only the
subscriber can set the code, and only by telephone.
This chapter explains how security codes work, including how subscribers set
a security code by telephone, and what to do if subscribers forget their
security code.
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ECTION
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S
ECURITY
C
ODES
AND
P
ERSONAL
ID A security code is like a Personal ID because the subscriber enters it on the
touchtone pad as part of the subscriber identification process. A security code
is different from a Personal ID because a subscriber can change the security
code anytime.
Two subscribers with different Personal IDs can have the same security code
with no conflicts. The total possible security codes each subscriber may have
decreases the possibility of an unauthorized caller successfully cracking the
system. Unlike Personal IDs, the security code is never displayed anywhere.
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ECTION
2
S
ET
A
S
ECURITY
C
ODE
A subscriber can set a security code during the enrollment conversation or by
accessing setup options.
If the subscriber enrolls in the system by telephone, the system asks the
subscriber to set a security code. The subscriber can set the security code
then, or skip setting a code and add one later using setup options. The
subscriber can also use setup options to change the code anytime.
A subscriber that does not set a security code may access the voice mail
system just by calling a Personal ID. However, privacy or unauthorized use is
not assured unless a security code is used.
To set a security code by telephone, refer to the EliteMail VMS/EliteMail
Limited Voice Mail User Guide #750178-0.