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12 - 2 Operator Box
Issue 3 EliteMail VMS/EliteMail Limited
If the caller does not press any touchtones while listening to the opening
greeting, the system automatically takes the action set in the action field of
the $Greeting transaction directory.
If the caller presses the Operator Box System ID (typically zero) while
listening to the opening greeting, or anytime the system is listening for an
ID, the system connects the caller to the operator.
The operator can also be accessed from an opening greeting box,
transaction box, voice detect box, or interview box by setting the box
Action field to GotoID→ and including the Operator Box System ID.
Assign the Operator Mailbox to an Extension
You can use the telephone to assign the operator mailbox to any
extension.
1. Call the system and sign in with your Personal ID and security code.
2. Press to skip to the System Manager conversation.
3. Press to skip to the operator mailbox options.
S
ECTION
2
T
RANSFER
,
G
REETING
,
A
CTION
After a caller has accessed the Operator Box, the box takes control of the
call along the same Transfer→Greeting→Action sequence. This structure,
fully documented in Transaction Boxes and summarized here, shows the
screen where you set up this structure.
Transfer
For daytime business hours, set daytime transfer to Yes and enter the
operator actual telephone extension number after the arrow. The system
then attempts to connect a caller directly to the operator. For nighttime
hours, set nighttime transfer to No and record a Night greeting explaining
that the caller has reached your office after normal business hours.
The following call transfer options apply only if call transfer is Yes:
Release
This is the best call transfer type to use for transferring calls to the
operator. Calls arrive at the operator console as direct trunk calls.