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Issue 3 EliteMail VMS/EliteMail Limited
4 Glossary
Extension # ID
This is what an outside caller uses to reach a particular subscriber.
The system allows extension numbers of up to 10 digits. The system
Extension # ID is usually the same as the subscriber actual telephone
extension number, but it can be different.
Follow-Along ID
Extension # ID provided by the NEC telephone system to the voice
mail system when a call is transferred or forwarded back to the system
on ring-no-answer or busy.
Greeting
This is a recording used as the middle part of the Transfer
Greeting Action sequence. A subscriber has standard, internal, and
alternate personal greetings. An opening line box, transaction box, and
voice detect box each have a pair of standard greetings (Day & Night)
and an alternate greeting that is used in both Day and Night Modes. A
greeting is typically used to greet callers and encourage them to leave
a message. Greetings can also be used to play audiotext messages,
or offer one-key dialing menus. The system plays the opening greeting
when first answering incoming calls.
Greetings
Includes: opening greetings, subscriber greetings, transaction box
greetings and voice detect box greetings. An opening greeting is heard
by outside callers when they first reach the system. Subscriber
greetings are recorded by individual subscribers and are played to a
caller when the subscriber is unable to take a call. For example, this
might be an individual greeting for each extension to say
“Hi, I’ll be
away on vacation until...”
Transaction box and voice detect box
greetings can greet a caller in many ways. For details, refer to the
Reference Section.
Group
Refer to Message group.
Guest
A guest that is hosted by a subscriber is given a guest mailbox and
limited system privileges. A client who calls frequently could be
assigned as a guest of one of the staff. Unlike an outside caller, a
guest can leave and receive private messages from the host
subscriber. Guests have two-way communication on the system, but
only with the host subscriber.