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Issue 3 EliteMail VMS/EliteMail Limited
The system can store a file for each of the last 365 days, but to conserve
disk space you should set the value in the Call Report Aging field to no
more than 31 days.
If you choose a start date for a report that is earlier than the number of days
in the
Call Report Aging
field, the report covers only the number of days in
the field. Always check the top of the report to find the actual start and stop
dates for the report.
S
ECTION
2
U
SAGE
R
EPORTS
Usage reports give you a picture of how much the voice mail system is
being used over time. You can run a usage report for an individual guest,
subscriber, Extension # ID, or System ID. You can also track usage of the
entire voice mail system. You can create the report as a bar graph or a
table. Specify a range of days to be covered by the report.
The Usage Bar Graph Reports
For an individual guest, subscriber, Extension # ID, or System ID, the
bar graph shows the percentage of each hour that the person or box
was using the voice mail system. Refer to Figure 16-2 Sample
Subscriber Usage Bar Graph Report. This percentage is equal to the
number of minutes the person or box used the system, divided by 60
minutes.
Figure 16-2 Sample Subscriber Usage Bar Graph Report
When you run a usage report on a subscriber name or Personal ID,
the report shows all usage for that mailbox. However, you can create
a report that shows usage just for a subscriber message box (calls
from outside callers) by running the report by Extension # ID.