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Issue 3 EliteMail VMS/EliteMail Limited
8 Glossary
Personal Secretary
Ensures every important call for a subscriber is answered. If the
subscriber is unavailable, callers can be routed to another extension
automatically or can make a menu selection to choose where to route
the call.
Port
A telephone channel or line coming into the system.
Private Group
A private message group belongs to a single subscriber, called the
group owner. Only the group owner may leave messages for other
group members. Group owners cannot be a member of their private
groups.
Prompt
A recording played at a specific time in the conversation. System
prompts are stored in voice fields on the Voice Prompt Editor Screen.
Public Message
Messages left in the Public Interview Box or the Operator Box are
public messages available to all authorized subscribers. Usually, only
a few people have access to public messages.
Private Group
A private message group belongs to a single subscriber, called the
group owner. Only the group owner may leave messages for other
group members. Other members can hear the group message but
cannot leave a message for the group in return.
Recorded Name
The recorded name of a subscriber, guest, operator or transaction box.
The system plays the recorded names (also called
voice names
) in
prompts that require identification of the source or destination of a
message.
Release
Call transfer when the voice mail system releases a call to the NEC
telephone system. The voice mail system does not track the progress
of the call.