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Print a Configuration Report at the Device and perform these tasks:
1. Under the Ethernet Rated Speed data label on the Report, verify that your communications speed is
correctly set for your network and that you have a MAC address listed. The driver for your NIC works
at the Media Access Control (MAC) layer of the protocol stack. If no MAC address is shown, you have
either a bad NIC or no NIC at all. Replace or install the Network Interface Card.
2. Under the CentreWare Internet Services data label, verify that this feature is enabled. If it is NOT,
enable it following the instructions supplied in the Network Connectivity section of this guide.
3. Under the TCP/IP data label, determine the method being used to assign TCP/IP addressing to the
Device. Verify that the IP Address, Subnet Mask, and Gateway addresses are correct for your network
and have NOT changed from their previous settings. Note: The use of DHCP (the DHCP Server) with
a short "lease" time can cause the Device to be assigned a new IP Address when it is powered off for
an extended period of time. This will interrupt communications with workstations using the "old" IP
address. If you do not want the IP address to be subject to constant changes, either increase the
lease time at the DHCP Server, or use the Static IP Addressing method as described in the TCP/IP
Protocol Configuration procedure in the NOS selection section of this guide.
At the Device
1. Verify that you have correctly set up your Mailbox as stated in the Setting Up Mailboxes section of the
Scanning to the Device's Hard Drive (Mailboxes) topic, in the Options section of this guide.
2. Scan a test document to your Mailbox as stated in the Scanning to Mailboxes section of the
Scanning to the Device's Hard Drive (Mailboxes) topic, in the Options section of this guide.