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8.2 Network Connection Troubleshooting
450
■ Checking the Mail Server by Sending a Test Mail
On the [Scanner Central Admin Server Settings] window or [Alert Notification] window,
press the [Test] button to check if an e-mail can be sent to the specified destination.
After pressing the [Test] button, follow each action described below according to the
message that is shown.
The messages and their corresponding actions are as follows.
■ Action
If no error message appears and the [Sending] indicator disappears, the test mail was sent
successfully to the mail server.
Check that the alert notification e-mail has arrived at the specified destination. If the alert
notification e-mail has not arrived at the expected destination, check that the part of the e-mail
address before the "@" has been entered correctly.
■ Action
z Check that the computer connected to the SMTP server is running properly.
z Check if an e-mail can be sent to the address from other computers in the network.
z Ping the SMTP server to check that it and its network connection are working properly.
z If the SMTP server does not respond to the ping test, check that the system network is
functioning normally by pinging the SMTP server from another computer in the network.
zIf it is only the scanner's network connection that does not work, refer to "Failure to Connect
to a Server Using Its IP Address" (page 451) for further solutions.
zIf the problem seems to be with the SMTP server's network connection, request the network
administrator to check that the SMTP server and its network connection are functioning
normally.
z Check that the same port number has been correctly set for the scanner to SMTP server
connection in "4.10.1 Setting the e-Mail Server" (page 137) and "5.6 Setting the Central
Admin Server" (page 245).
Sending...
Test e-mail could not be sent.