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8.3 Other Troubleshooting
This section describes problems that may occur during scanning and gives information on
how to deal with them. Before requesting repair, check the following list of common
problems.
If the problem still cannot be solved after consulting the troubleshooting suggestions,
check the points in "8.4 Points to Check before Contacting Your FUJITSU Scanner
Dealer" (page 467) and then contact your FUJITSU scanner dealer or an authorized
FUJITSU scanner service provider.
The possible problems are as follows:
Problem List
■ Scanner cannot be turned on
z " Scanner cannot be turned on." (page 460)
■ Scanner does not start up
z " The "The last attempt to restart ..." message is shown on the window and the scanner
does not start up." (page 460)
z " Scanner does not resume from standby mode." (page 460)
■ Data cannot be scanned properly
z " Scanning does not start." (page 461)
z " Even after pressing the top cover Scan button, scanning does not start." (page 461)
z " Multifeed errors occur frequently." (page 462)
z " Paper is not fed into the scanner. (Pick errors are frequent or document feed stops
midway)" (page 462)
■ Scanned data is inappropriate
z " Scanned data is elongated." (page 463)
z " Shadow on the leading edge of the scanned data." (page 463)
z " Vertical line on the scanned data." (page 463)
z " Scanned data appears skewed or distorted." (page 463)
z " Quality of scanned data is poor." (page 464)
z " Scanned data is partially cut off." (page 464)
z " Scanned data is skewed." (page 464)
■ Cannot login
z " Cannot login with administrator password." (page 464)
z " The [Login] window is not displayed when connecting via the network." (page 465)
■ Operation does not work
z " Input field entry entered via the on-screen keyboard does not appear on the window."
(page 465)
z " Saving is not possible after pressing [Save] on the [File Download] dialog box." (page
465)
z " Status window stops at "Printing scan data on ..."." (page 465)
z " An error occurs when installing an Admin Tool." (page 466)