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8-1
This chapter provides solutions to possible problems in a question and answer format. Locate the question that relates
to your problem and use the answer to help correct the situation. If you are unable to solve a problem using this manual,
please contact your dealer or nearest authorised service representative.
System settings
Descriptions of system settings similar to the following example appear in this manual.
Example:
➞ System Settings (Administrator) > "Copy Settings" > "Rotation Copy Setting" >
This is an abbreviated description of the procedure for selecting the setting. ">" indicates the setting sequence and
indicates the state of the setting after it has been enabled. Use these descriptions as a quick manual to help you
configure the settings.
REMOVING MISFEEDS
• REMOVING MISFEEDS. . . . . . . . . . . . . . . . . . . 8-2
• PAPER MISFEED ILLUSTRATIONS . . . . . . . . . 8-3
REMOVING STAPLE JAMS
• FINISHER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
COPYING
• PROBLEMS RELATED TO COPYING
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
• PROBLEMS RELATED TO COPY
RESULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
PRINTING
• PROBLEMS RELATED TO PRINTING
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
• PROBLEMS RELATED TO PRINT
RESULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
FACSIMILE
• PROBLEMS RELATED TO
TRANSMISSION . . . . . . . . . . . . . . . . . . . . . . . 8-18
• PROBLEMS RELATED TO RECEPTION . . . . 8-20
• PROBLEMS RELATED TO TELEPHONE . . . . 8-21
• PROBLEMS RELATED TO AUDIBLE
SIGNALS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-21
• PROBLEMS RELATED TO ONE-TOUCH
INDIVIDUAL KEYS / GROUP KEYS . . . . . . . . 8-22
SCANNING / INTERNET FAX
• PROBLEMS RELATED TO SCANNING /
INTERNET FAX OPERATION . . . . . . . . . . . . . 8-23
• PROBLEMS RELATED TO SCAN
RESULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-26
• PROBLEMS RELATED TO ONE-TOUCH
INDIVIDUAL KEYS / GROUP KEYS . . . . . . . . 8-28
DOCUMENT FILING
• PROBLEMS RELATED TO FILING . . . . . . . . . 8-29
• PROBLEMS RELATED TO FILE
MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . 8-30
GENERAL PROBLEMS
• PROBLEMS RELATED TO MACHINE
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . 8-32
• PROBLEMS RELATED TO PAPER
FEEDING AND OUTPUT . . . . . . . . . . . . . . . . . 8-34
• PROBLEMS RELATED TO QUALITY /
PRINT RESULTS . . . . . . . . . . . . . . . . . . . . . . . 8-35
• PROBLEMS RELATED TO PERIPHERAL
DEVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-37
• OTHER PROBLEMS . . . . . . . . . . . . . . . . . . . . 8-39
CHAPTER 8
TROUBLESHOOTING