Filter
Top Products
To check fora newversion ofthe product
1
In the Norton 360 main window, click Support.
2
In the Support drop-down menu, click Checkfor
NewVersion.
This option is available only if your product is
activated. The Web page that appears displays
whether a new version of the product is available
or not.
3
Follow the on-screen instructions to download the
new product.
About Norton Autofix
Norton Autofix provides additional product support
with one-click access from the Norton 360 main
window.NortonAutofixperformsaQuickScanofyour
computer and repairs problems without your
intervention. If the problem persists, you can use the
OpenSupportWebSite optionto go to the Norton
SupportWebsiteforhelpusingouronlineforum,chat,
email, or telephone.
In addition, the Norton Support Web site provides
access to the knowledge base articles. By using these
articles,youcaneasilyfindsolutionstoyourtechnical
problems.
The support technicians can help you solve more
complex problems by using remote-assistance
technology. The remote-assistance technology allows
Symantecsupporttechnicianstoaccessyour computer
asremoteuserssothattheycanperformmaintenance
or service.
w
Support offerings can vary based on the language or
product.
WhenyouclicktheGetSupportoptionintheSupport
drop-down menu, Norton 360 checks your Internet
connection.ToaccessNortonAutofix,ensurethatyour
computer is connected to the Internet. If you use a
proxy server to connect to the Internet, you must
557Finding additional solutions
About Norton Autofix