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Troubleshooting
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[Error has occurred in the scanner driver.] •
Check whether the network cable is con-
nected correctly to the client computer.
• Check whether the Ethernet board of
the client computer is recognized cor-
rectly by Windows.
• Check whether the client computer can
use the TCP/IP protocol.
[Fatal error has occurred in the scanner.] An unrecoverable error has occurred in the
machine. Call your service representative.
[Insufficient memory. Close all other applications, then
restart scanning.]
Close all the unnecessary applications run-
ning on the client computer.
[Insufficient memory. Reduce the scanning area.] • Reset the scan size.
• Lower the resolution.
• Set with no compression. See p.14
“Send Settings”.
Note
❒ When a paper misfeed occurs in the ma-
chine during printing, scanning cannot
be performed. In this case, after the mis-
fed paper has been removed, proceed
with scanning.
[Invalid Winsock version. Please use version 1.1 or high-
er.]
Reinstall the operating system of the com-
puter or copy Winsock from the operating
system CD-ROM.
[No response from the scanner.] • Check whether the machine is connect-
ed to the network correctly.
• The network is crowded. Wait for a
while, and then try to reconnect.
[No User Code is registered. Consult your system ad-
ministrator.]
Access is restricted with user codes. Consult
the system administrator of the machine.
[Please call your service representative.] An unrecoverable error has occurred in the
machine. Call your service representative.
[Scanner is in use for other function. Please wait.] A function of the machine other than the
scanner function is being used such as the
copier function. Wait for a while and recon-
nect.
[Scanner is not available. Check the scanner connec-
tion status.]
• Check whether the main power switch
of the machine is turned off.
• Check whether the machine is connect-
ed to the network correctly.
• Deselect the personal firewall function
of the client computers.
[
Scanner is not ready. Check the scanner and the options.
]
Check whether the ADF cover is closed.
[The name is already in use. Check the registered
names.]
You tried to register a name that is already
in use. Use another name.
Message Causes and solutions