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4. Troubleshooting
If Your Machine Does Not Operate As You
Want
The following chart gives explanations of common problems and messages. If
other messages appear, follow the instructions displayed.
Note
❒ For further “Troubleshooting”, refer to the other manuals for this machine.
See p.i “Manuals for This Machine”.
Problem Causes Solutions
“
Please wait.
” ap-
pears.
This message appears
when you turn on the oper-
ation switch or change the
toner bottle.
Wait for the machine to get ready.
The display is off. The machine is in Energy
Saver mode.
Turn on the operation switch.
The operation switch is
turned off.
Nothing happens when the
operation switch is turned
on.
The main power switch is
turned off.
Turn on the main power switch.
The user code entry dis-
play appears.
Users are restricted by user
management.
Enter the user code (up to eight dig-
its), and then press the
{
{{
{OK}
}}
}
or
{
{{
{#}
}}
}
key.
Problem Causes Solutions
The main power indicator
continues blinking and
does not turn off when
pressed.
The machine is communi-
cating with external equip-
ment.
Check if the machine is communi-
cating with a computer.
Original images are print-
ed on the reverse side of
the paper.
You may have loaded the
paper incorrectly.
Load paper correctly. Load paper
into Tray 1-2 with the print side up,
and bypass tray with the print side
down.
Misfeeds occur frequently. Copy paper size setting is
not correct.
Set the proper paper size. See p.29
“Tray Paper Size:Tray 1–2” and p.94
“Copy Paper”.
The tray's back fence may
not be set properly.
Check the back fence is set properly.
See p.77 “Changing the Paper Size”.
An error message remains,
even if misfed paper is re-
moved.
When a misfeed message
appears, it remains until
you open and close the cov-
er, as required.
Clear misfed paper, and then open
and close the cover. See p.75 “
x
Clearing Misfeeds”.
StellaC2_AEzen_F_FM.book Page 73 Monday, December 22, 2003 2:15 PM