Troubleshooting
66
5
Check whether there are any
network problems.
[14-09]
E-mail transmission was refused by SMTP au-
thentication or POP before SMTP authentica-
tion.
• Check the user name and password for
SMTP or POP before SMTP authentication
are correctly programmed in Fax Mail Re-
ception Account under File Transfer in Sys-
tem Settings. See "Settings You Can
Change with User Tools-File Transfer",
Network Guide.
• Check the user name and password of the
e-mail account are correctly programmed
from Fax Mail Reception Account under
File Transfer in System Settings. See "Set-
tings You Can Change with User Tools-File
Transfer", Network Guide.
• Consult your network administrator.
Check whether there are any
network problems.
[14-33]
No machine's e-mail address is programmed.
• Check the fax machine's e-mail address is
correctly programmed from Fax Mail Re-
ception Account under File Transfer in Sys-
tem Settings. See "Settings You Can
Change with User Tools-File Transfer",
Network Guide.
• Consult your network administrator.
Check whether there are any
network problems.
[15-01]
No POP3/IMAP4 server's address is pro-
grammed.
• Check the host name or IP address of the
POP3/IMAP4 server is correctly pro-
grammed using the Web browser. See the
Web browser's Help.
• Consult your network administrator.
Check whether there are any
network problems.
[15-02]
No account name is programmed.
• Check the user name and password of the
e-mail account are correctly programmed
from Fax Mail Reception Account under
File Transfer in System Settings. See "Set-
tings You Can Change with User Tools-File
Transfer", Network Guide.
• Consult your network administrator.
Check whether there are any
network problems.
[15-03]
No machine's e-mail address is programmed.
• Check the fax machine's e-mail address is
correctly programmed from Fax Mail Re-
ception Account under File Transfer in Sys-
tem Settings. See "Settings You Can
Change with User Tools-File Transfer",
Network Guide.
• Consult your network administrator.
Message Causes and solutions
StellaC2-GBcombine-F_FM_ZF.book Page 66 Wednesday, November 26, 2003 5:04 PM