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730 Getting Help
Obtaining Assistance
If you experience a problem with your computer, you can complete the following steps to diagnose and
troubleshoot the problem:
1.
Fill out the "Diagnostics Checklist" on page 733.
2.
Use Dell's extensive suite of online services available at Dell Support (
support.dell.com
) for help with
installation and troubleshooting procedures. See "Online Services" on page 730 for a more extensive
list of Dell Support online.
3.
If the preceding steps have not resolved the problem, see "Contacting Dell" on page 734.
Note: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any
necessary procedures.
Note: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the
call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell
Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the Dell Support, see "Support Service" on page 731.
Note: Some of the following services are not always available in all locations outside the continental U.S. Call your
local Dell representative for information on availability.
Online Services
You can learn about Dell products and services on the following websites:
www.dell.com
www.dell.com/ap
(Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com
(Europe only)
www.dell.com/la
(Latin American and Caribbean countries)
www.dell.ca
(Canada only)
You can access Dell Support through the following websites and e-mail addresses:
• Dell Support websites
support.dell.com
support.jp.dell.com
(Japan only)
support.euro.dell.com
(Europe only)