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732 Getting Help
Product Information
If you need information about additional products available from Dell, or if you would like to place an
order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak
to a sales specialist, see "Contacting Dell" on page 734.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1.
Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on
the outside of the box.
For the telephone number to call for your region, see
"Contacting Dell
" on page 734.
2.
Include a copy of the invoice and a letter describing the reason for the return.
3.
Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 733), indicating the
tests that you have run and any error messages reported by the Dell Diagnostics.
4.
Include any accessories that belong with the item(s) being returned (such as power cables, media such
as CDs and diskettes, and guides) if the return is for credit.
5.
Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product
returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.)
packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and
returned to you.
Before You Call
Note: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone
system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 733). If possible,
turn on your computer before you call Dell for assistance and call from a telephone at or near the
computer. You may be asked to type some commands at the keyboard, relay detailed information during
operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the
computer documentation is available.
Before working inside your switch, follow the safety instructions in your
Product Information
Guide
.