Filter
Top Products
XG2000 series User's Guide
274/315
All Rights Reserved, Copyright (C) PFU LIMITED 2009
6.4 Extracting of Maintenance Information
If a fault occurred, maintenance information may be requested by the device sales representative to investigate the cause of
the fault. This section provides procedures for extracting maintenance information.
Depending on the situations shown below, extract maintenance information using the described procedures.
z System/Subsystem failure
If an unrecoverable error occurred in the device's system or subsystem, the system
automatically saves maintenance information and restarts the system operations.
z System loop
If the system entered an endless loop and CLI command entry is not accessible, use the "dump"
switch on the front panel to save maintenance information and restart the system.
z The device malfunctions
If a function configured for the device malfunctions, save maintenance information using
the Extract Information command.
6.4.1 Procedure for Extracting Maintenance Information when a System
/Subsystem Failure Occurred
This section describes the procedures for extracting maintenance information when a system or subsystem failure occurred.
z A system/subsystem failure occurred.
If an unrecoverable error, including a system or subsystem failure, occurred in the device,
the system automatically saves maintenance information and restarts the system operations.
If a system failure occurred, a system dump file and a process dump file are generated.
z System logs and SNMP traps
After the system restarts, a system log entry is generated to indicate that a system/subsystem
failure generated a dump file. Configuring an SNMP trap in advance causes the system/subsystem
failure to be reported to a system administrator.
z Viewing maintenance information history
Using the "show maintenance
" command, check that the maintenance information was saved.
xg# show maintenance
Maintenance Information 2007/01/22-15:55:20
==================================================
NO Type Occurred Time
--- -------------------------- -------------------
1 system dump 2007/01/22-18:21:23
2 process dump 2007/01/22-20:57:58
==================================================
The "show maintenance" command displays one of the following types of maintenance information
in "Type".
− system dump
System dump recorded when a system failure occurred.
− system dump(dump switch)
Forced system dump caused by the "dump" switch.
− system dump(machine check)
System dump triggered by a hardware machine check.
− process dump
Process dump generated when a failure occurred in a subsystem.
z Extracting maintenance information
Using the "tftp put-maintenance
" or "scp put-maintenance" command, forward the maintenance
information to an external remote server.
z Contact the sales representative.