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change your configuration so that the Office Adapted Editor is used instead of
the Standard Editor. To do this, have your system administrator change your
word processing choice in your Environment Information associated with your
office user ID.
2. Verify that your local VTxxx client is configured to automatically wrap lines at
column 80 if you are operating in VTxxx full-screen mode.
3. If characters are not displayed properly for your VTxxx session, verify that the
correct mapping tables are in use for your session.
4. If your VTxxx client beeps every time you press a key, your keyboard may be
locked. See “Error Conditions on 5250 Keyboard” on page 207 for more
information.
5. Check the QTVTELNET job log and the QTVDEVICE job log for error messages
on the AS/400 server system.
Materials Needed when Reporting TELNET Problems
Problems reported to IBM may include one or more of the following as determined
by your service representative:
v Telnet Server job logs:
– QTVTELNET job log(s)
– QTVDEVICE job log(s)
v Some details on the problem scenario. For example:
– The type of remote host you were using to Telnet from or to, such as AS/400,
S/390, or RS6000. This is particularly useful if you are doing cascaded Telnet
scenarios.
– The type of client attempting to connect to the Telnet server, such as IBM
Personal Communications, and AS/400 Client Access.
– Job log of interactive job running Telnet client (when Telnet client is under
investigation).
– TRCJOB of the failing interactive job (especially important if running Telnet
client).
Note: Use TRCJOB *ON to start this trace. The result will be a QPSRVTRC
spool file in the interactive job.
– A communications trace of the failure, which contains TCP/IP data only, and is
formatted for both ASCII and EBCDIC. If you are not familiar with the
procedure for collecting a communications trace, refer to “Collecting a
Communications Trace” on page 493 and “Formatting and Saving the
Communications Trace” on page 499. You may be directed by your service
representative to include broadcast messages in this trace. In addition, you
may need to filter this trace on a specific IP address if you have a large
amount of traffic on your network, and know the IP address of the failing
client.
– Any VLIC logs with major code 0700 and minor code 005x from the time of
failure. In addition, there may be some major code 0701 and minor code 005x
informational VLIC logs that may be useful but not necessarily critical.
– A Virtual Terminal Manager (VTM) VLIC component trace. This trace can be
gathered via the TRCTCPAPP command or via STRSST. For full details on
using the TRCTCPAPP command, see the
OS/400 CL Reference
located in
the AS/400 Online Library at the following URL address:
http://www.as400.ibm.com/infocenter.
Chapter 21. TCP/IP Problem Analysis 445
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