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1. Check to see if the SMTP jobs are active in the QSYSWRK subsystem. Use the
Work with Active Jobs (WRKACTJOB) command. Type
WRKACTJOB SBS(QSYSWRK) JOB(QT*)
then use the Shift - F2 combination to include the SMTP pre-start jobs in the
active jobs display.
The SMTP jobs that run in QSYSWRK are:
v QTSMTPCLTD (SMTP client daemon)
v QTSMTPSRVD (SMTP server daemon)
v QTSMTPBRSR (SMTP bridge server)
v QTSMTPBRCL (SMTP bridge client)
v QTSMTPCLTP (SMTP client pre-start job(s))
v QTSMTPSRVP (SMTP server pre-start job(s))
If these jobs are not running, this indicates that SMTP is not active. If it is
known that SMTP had been running, check the job log for the SMTP jobs by
using the WRKOUTQ or WRKJOB command. The spooled files can be found in
the default queue that is associated with the SMTP jobs. Also check the
QSNADS subsystem.
2. Check to see if the QDIA job is running in the QSNADS subsystem. Use the
Work with Active Jobs (WRKACTJOB) command.
3. Use option 12 (Change local domain and host names) on the Configure TCP/IP
menu to see if the local domain name is configured correctly.
4. Set the default value for acknowledgment to Yes. From the OfficeVision menu
select option 4 (Send note). From the Send Note display, press F13 (Change
defaults) to set the value to Yes.
5. Set low SMTP retry values so that you are quickly informed of distribution
failures. Use option 3 (Change SMTP attributes) on the Configure TCP/IP SMTP
menu.
Cause List B
1. Check the user ID and user address you are sending to in the system
distribution directory using the Work with Directory Entries (WRKDIRE)
command. Also look at the system name for this entry. The system name in the
directory entry must match the system name that you entered in the routing
table.
All recipients must be listed in the system distribution directory (even if an *ANY
qualifier is used). This can be verified using the WRKDIRE command.
OfficeVision does not allow the user to send mail to anyone not listed in this
directory. When adding an entry to the system distribution directory for SMTP
usage, make sure that the system and group names are exactly the same as
one of the entries in the SNADS routing table that was configured to use SMTP.
The SNADS routing table can be viewed using option 2 (Routing table) on the
Configure Distribution Services display.
2. Use option 2 (Routing table) of the Configure Distribution Services
(CFGDSTSRV) command to verify that the system name from the previous step
is QSMTPQ. If this is not the system name, you are not sending your
distributions using SMTP.
3. Verify whether or not the recipient’s address has been configured to use SMTP.
Use option 2 (Routing table) on the Configure Distribution Services display to
look for the system address of the recipient. If the entry does not exist, add it
460 OS/400 TCP/IP Configuration and Reference V4R4
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