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TROUBLESHOOTING
D
This appendix presents troubleshooting procedures for the 700wl Series system. Table D-1 shows the
symptoms, probable cause and recommended actions for a variety of problems.
The following are problems you may encounter when configuring your 700wl Series system components
for network connectivity and communication.
Table D-1. System Configuration Troubleshooting Guide
Symptom(s) Probable Cause Recommended Action
Access Control Server
inaccessible from
management system after
configuration
Incorrect configuration Access system through Command line
Interface (CLI).
1. Check that IP address is correct.
2. If hostname is used, check that it is
correctly configured in DNS with both
forward and reverse lookup.
Incorrect network configuration 1. Check default router.
2. Check DNS server configuration
3. Check subnet mask
4. Check configuration of unit to use DHCP
or static ip address.
If all else fails 1. Reboot using command line interface.
2. Restart management system
3. Restore to factory defaults and start over
Can‘t get to Access Control
Server
Incorrect administrator logon name
or password
1. Check configuration, particularly
passwords
2. Use CLI to reset passwords
NT Domain logon not
working
1. 700wl Series system cannot
—sniff“ logon success
2. Username or password not valid
on domain
1. Verify NT Domain Logon selected in
Authentication Policy
2. Clients not being NAT‘ed (Access Policy
NAT set to —When Necessary“)
3. External DHCP server configured to
provide real IP addresses for clients
2. Kerberos and SMB Allowed Traffic filters
enabled in Access Policy.
D-1