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Table D-1. System Configuration Troubleshooting Guide (Continued)
RADIUS Authentication not 1. RADIUS configuration incorrect Test client authentication using Transaction
working
2. User name or password not
Tracer (under Rights > Authentication
valid
Policies> Tools and Options)
1. Verify RADIUS service selected in
appropriate Authentication Policy
2. Check RADIUS server IP address
3. Check RADIUS —secret“ matches on unit
and Radius server
4. Ensure correct RADIUS port used (factory
default is 1812)
LDAP Authentication not 1. LDAP configuration incorrect Test client authentication using Transaction
working
2. User name or password not
Tracer (under Rights > Authentication
Symptom(s) Probable Cause Recommended Action
valid
Policies> Tools and Options)
1. LDAP service selected in appropriate
Authentication Policy
2. Check LDAP IP address or server port
(factory default is 389)
3. Bind setting (user vs. non-user binding)
supported for your LDAP implementation
4. Verify the DN, field names, or search
strings
No traffic through access No connection 1. Check cabling to access point.
point
2. Use cross-over cable if required
3. Check power to Access Point
Access point requires server for
WEP Key
Access Point requires 1. Add MAC address of AP to built-in
configuration database as Network Equipment
2. Include AP in Access Points Identity
Profile
Client Problems
No initial web page Access Controller sees no web Use a browser to request http://1.1.1.1
request
Browser problems SSL does not work properly in certain
browser versions:
• Internet Explorer 5.01 with DLL
schannel.dll version 4.86.1959.1877
• Certain downrev versions of MAC OS/X
browsers
D-2 HP ProCurve Secure Access 700wl Series Management and Configuration Guide