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Print troubleshooting
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a
PictBridge-enabled digital camera
M
AKE SURE PAPER SIZE IS SET CORRECTLY
The printer issues the Paper or Photo Size Error when your chosen photo size does not match the paper
size that is set. This typically happens when you are trying to print from a PictBridge-enabled digital camera. You
may have left the printer control panel Photo Size menu item setting at 8.5 x 11” or 5 x 7” size, but your
camera setting has print size of 4 x 6” or L. You need to make sure your chosen photo size is 4 x 6” or
10 x 15 cm, depending on the typically used photo size for your country or region.
• Make sure the 4 x 6 in. (10 x 15 cm) photo paper is loaded correctly.
• If your camera lets you change the print size setting, change the print size selection to 4 x 6 in. (10 x 15 cm) on
the PictBridge-enabled digital camera.
• If your camera does not allow you to change the paper size setting, use the control panel to change the paper
size to 4 x 6 in. (10 x 15 cm).
1 Insert the USB cable that came with your camera to the camera, and insert the other end into the PictBridge
port on the front of the printer.
2 Turn the camera on and choose your first photo using the camera control panel.
3 Wait for the PictBridge Printing screen to appear on the printer control panel
4 Press .
The PictBridge Default Print Settings menu appears.
5 Press or until 4 x 6” or 10 x 15 cm appears for Photo Size.
6 Press or repeatedly until you reach Paper Handling.
7 Press .
8 Press or until 4 x 6” or 10 x 15 cm appears.
9 Press to save and exit.
Improving print quality
These are possible solutions. Try one or more of the following:
CHECK PAPER
• Use the appropriate paper for the document. If you are printing photos or other high-quality images, for best
results use Lexmark Photo Paper or Lexmark PerfectFinish Photo Paper.
• Use a paper that is a heavier weight or bright white.
Troubleshooting
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