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CHECK TO SEE IF THE MEMORY CARD CONTAINS PHOTOS
Insert a memory card that contains photos.
MAKE SURE THE USB CABLE IS CONNECTED
If the printer is connected to the computer through a USB cable:
1 Check the USB cable for any obvious damage.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the
USB symbol.
CHECK THE NETWORK CONNECTION
If the printer and computer are connected over a network, make sure that the correct host and device are
communicating. Select the printer from the computer or the computer from the printer.
Cannot print documents from a memory card or flash drive
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HECK THE TYPE OF FILES CONTAINED ON THE MEMORY CARD OR FLASH DRIVE
The printer recognizes:
• Files that have the following extensions:
– .doc (Microsoft Word)
– .xls (Microsoft Excel)
– .ppt (Microsoft PowerPoint)
– .pdf (Adobe Portable Document Format)
– .rtf (Rich Text Format)
– .docx (Microsoft Word Open Document Format)
– .xlsx (Microsoft Excel Open Document Format)
– .pptx (Microsoft PowerPoint Open Document Format)
– .wps (Microsoft Works)
– .wpd (WordPerfect)
• Photos
CHECK THE MEMORY CARD OR FLASH DRIVE
Make sure the memory card or flash drive is not corrupted. Remove memory devices properly from the printer to
avoid corruption or loss of data.
CHECK NETWORK CONNECTIONS AND POWER
Make sure the printer is connected to your computer through a USB cable, and that both the printer and the
computer are turned on. You cannot print documents from a memory card or flash drive through a wireless network.
Applications supporting the formats listed above must be on the connected computer.
Troubleshooting
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