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These are possible solutions. Try one or more of the following:
USE PHONE LINE CHECKLIST
• Resend the fax. There may have been a problem with the quality of the telephone line connection.
• Place a test call to the telephone number to which you want to send a fax to make sure that it is working
correctly.
MAKE SURE THE PRINTER DETECTS DIAL TONE
• See “Sending a fax while listening to a call (On Hook Dial)” on page 154.
• Check the Dial Method setting.
1 Listen for a dial tone. If you hear a dial tone, but the printer hangs up without dialing, this means it did not
recognize the dial tone.
2 From the control panel, press or repeatedly until Fax is highlighted.
3 Press .
4 Press or repeatedly until Fax Setup is highlighted.
5 Press .
6 Press or repeatedly until Dialing and Sending is highlighted.
7 Press .
8 Press or repeatedly until Dial Method is highlighted.
9 Choose your dialing method.
10 Press .
Conversion error
When attempting to attach a file, certain software programs cannot be launched by the Fax Solutions Software and
yield an error message. If this happens, try the following:
1 Close the Fax Solutions Software.
2 Manually launch the software program used to create the file, and then open the file.
3 From the software program, click File Print.
The Print dialog appears.
4 From the Name drop-down menu, select the printer that begins with “Fax” followed by the name of your printer,
and then click OK.
The Send Fax dialog appears.
5 Follow the instructions on the Send Fax wizard.
When you get to step 3, select Printed Document from the Documents to Send list box, and then click Next.
6 Click Send to finish sending your fax.
Troubleshooting
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