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4 Click Printer to look at the drop-down menu.
• Make sure no check mark appears next to Pause Printing.
• If a check mark does not appear next to Set As Default Printer, you must select the correct printer from a
list each time you print.
Banner paper jams
These are possible solutions. Try one or more of the following:
CLEAR BANNER PAPER JAMS
1 Press to turn off the printer.
2 Remove the jammed banner paper from the printer.
REVIEW BANNER PRINTING CHECKLIST
• Use only the number of sheets needed for the banner.
• Select the following settings to enable the printer to feed paper continuously without jamming:
1 With a document open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click the Advanced tab.
4 From the Layout drop-down box, select Banner.
5 From the Banner Paper Size drop-down box, select Letter Banner or A4 Banner as the paper size.
6 Click the Print Setup tab.
7 From the Orientation area, select Portrait or Landscape.
8 Click OK or Print.
Paper continues to jam
A
RE YOU USING PAPER DESIGNED FOR AN INKJET PRINTER?
Check the type of paper you are using. Some low-quality papers may be too thin or too slick to be fed correctly
into the printer. For more information, see “Choosing compatible specialty paper types” on page 96.
ARE YOU LOADING THE PAPER CORRECTLY?
For more information, see “Loading paper in Tray 1” on page 70.
Note: Do not force paper into the printer.
Troubleshooting
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