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1152700 Issue 1 • February 2001 • Section 3: General Information
Page 3-1
2000, ADC Telecommunications, Inc.
SECTION 3: GENERAL INFORMATION
Content Page
1 WARRANTY/SOFTWARE 3-1
2 REPAIR/ADVANCE REPLACEMENT POLICY 3-1
3 REPAIR CHARGES 3-2
4 REPLACEMENT/SPARE PRODUCTS 3-2
5 RETURNED MATERIAL 3-2
6 CUSTOMER INFORMATION AND ASSISTANCE 3-3
.1. WARRANTY/SOFTWARE
The Product and Software warranty policy and warranty period for all Products of
ADC Telecommunications, Inc. (hereinafter referred to as ADC) is published in
ADC’s Warranty/Software Handbook. Contact the Business Broadband Group (BBG)
Technical Assistance Center at 1-800-366-3891, extension 54878 (in U.S.A. or
Canada) 1-972-680-4878 (outside U.S.A. and Canada) for warranty or software
information or for a copy of the Warranty/Software Handbook.
.2. REPAIR/ADVANCE REPLACEMENT POLICY
All repairs of ADC Products must be done by ADC or an authorized representative.
Any attempt to repair or modify ADC Products without prior written authorization
from ADC shall void ADC’s warranty.
If a malfunction cannot be resolved by the normal troubleshooting procedures, call the
BBG Technical Assistance Center at 1-800-366-3891, extension 54878 (in U.S.A. or
Canada) or 1-972-680-4878 (outside U.S.A. and Canada). A telephone consultation
can sometimes resolve a problem without the need to repair or replace the ADC
Product.
If, during a telephone consultation, ADC determines the ADC Product requires repair,
ADC will authorize the return of the affected Product by the issue of a Return Material
Authorization number and complete return shipping instructions. If service is affected,
ADC can arrange to ship a replacement Product when available from designated
inventory. In all cases, the defective Product must be carefully packaged to eliminate
damage, and returned to ADC in accordance with issued ADC instructions.