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DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r
555-233-115
Issue 1
April 2000
Troubleshooting an Upgrade
B-8Troubleshooting Guidelines
B
Removable Media Troubleshooting Guidelines
Use the following guidelines when troubleshooting and resolving removable
media (R-MEDIA) problems.
1.
Avoid saving translations or announcements
on the backup removable
drive until all other removable media and Host Adapter problems have
been resolved.
If there is something wrong with the Mass Storage System, an attempt to
save translations or announcements could destroy a good copy of the files
on the removable media.
2. In a system configured with duplicated SPEs, the tests run on the standby
removable media circuit pack are identical to those run on the active
removable media circuit pack. Communications between the active and
standby SPEs is provided by the DUPINT circuit pack for both the control
channel and memory shadowing. Therefore, problems with the DUPINT
circuit pack may affect maintenance tests of the standby removable media
circuit pack.
3. Check the error log for power related problems and refer to the
maintenance documentation on power.
4. The data on the removable media will likely be destroyed if:
■ The optical disk is removed when the amber LED on the removable
media circuit pack is on.
■ The removable media circuit pack is removed while the amber LED
on the removable media circuit pack is on.
■ Power is removed from the removable media while the amber LED
on the removable media circuit pack is on.