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DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r
555-233-115
Issue 1
April 2000
Troubleshooting an Upgrade
B-10Troubleshooting Release 8 Upgrades
B
One Side Upgrades, the Other Side Does Not (No
Shadowing); Active Side Has Correct R8 Load
This problem indicates that the software version on the standby side is incorrect.
1. Perform a “hot-swap” of the disk drives (move the standby disk to the
active side and vice versa).
2. Insert the Release 8 software removable media into the active optical disk
drive.
3. Type
list configure software
and press
Enter to verify the removable
media contains the required Release 8 software.
4. If the software version on the removable media is incorrect, type
restore
disk full active
and press
Enter. This copies the entire backup removable
media to disk and takes about 30 minutes. Do not use the “restore disk
install” command.
5. Perform a “hot-swap” of the disk drives (move the standby disk to the
active side and vice versa).
6. Perform a power-down reset on the standby side
only
. Disconnect the
power cords (first from the left side and then the right side) from the power
supplies on both sides of the standby SPE.
Restore Disk Install or Restore Disk Full Fails
This problem assumes that an MSS error was encountered, a restore disk full
failed, or a restore disk install failed.
1. This usually indicates that a bad removable media was used. To verify:
a. Insert the suspect removable media into the removable media
drive.
b. Type
test tape
UUCSS
long
and press
Enter.
NOTE:
Do not run the “test tape short” command. The short test
cannot find all of the bad sectors that may be present on the
removable media.
c. If the removable media has errors, replace it.
2. Insert a good Release 8 software removable media into the removable
media drive.
3. Test the removable media before starting the upgrade. Type
test
removable-media
UUCSS
long
and press
Enter, if you are using R8
software. If you are using R7 or earlier software, type
test tape
UUCSS
long
and press
Enter.
NOTE:
Do not run the
test removable-media short command
, or the
test
tape short command
. The short test cannot find all of the bad
sectors that may be present on the tape (removable media).