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DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r
555-233-115
Issue 1
April 2000
Glossary and Abbreviations
GL-10
call appearance
1. For the attendant console, six buttons, labeled a–f, used to originate, receive, and hold calls.
Two lights next to the button show the status of the call appearance.
2. For the voice terminal, a button labeled with an extension and used to place outgoing calls,
receive incoming calls, or hold calls. Two lights next to the button show the status of the call
appearance.
call-control capabilities
Capabilities (
Third Party Selective Hold, Third Party Reconnect, Third Party Merge
) that can be
used in either of the Third Party Call Control ASE (cluster) subsets (Call Control and Domain
Control).
Call Detail Recording (CDR)
A feature that uses software and hardware to record call data (same as CDRU).
Call Detail Recording utility (CDRU)
Software that collects, stores, optionally filters, and outputs call-detail records.
Call Management System (CMS)
An application, running on an adjunct processor, that collects information from an ACD unit. CMS
enables customers to monitor and manage telemarketing centers by generating reports on the
status of agents, splits, trunks, trunk groups, vectors, and VDNs, and enables customers to
partially administer the ACD feature for a communications system.
call-reference value (CRV)
An identifier present in ISDN messages that associates a related sequence of messages. In ASAI,
CRVs distinguish between associations.
call vector
A set of up to 15 vector commands to be performed for an incoming or internal call.
callback call
A call that automatically returns to a voice-terminal user who activated the Automatic Callback or
Ringback Queuing feature.
call-waiting ringback tone
A low-pitched tone identical to ringback tone except that the tone decreases in the last 0.2 seconds (in the
United States). Call-waiting ringback tone notifies the attendant that the Attendant Call Waiting feature is
activated and that the called party is aware of the waiting call. Tones in international countries may sound
different.
call work code
A number, up to 16 digits, entered by ACD agents to record the occurrence of customer-defined
events (such as account codes, social security numbers, or phone numbers) on ACD calls.
CAMA
Centralized Automatic Message Accounting
carrier
An enclosed shelf containing vertical slots that hold circuit packs.
carried load
The amount of traffic served by traffic-sensitive facilities during a given interval.
CARR-POW
Carrier Port and Power Unit for AC Powered Systems
CAS
Centralized Attendant Service or Call Accounting System