Filter
Top Products
Chapter 11 System Management
11.2 Functions in the Action Area for System
ETERNUS Web GUI User’s Guide
Copyright 2013 FUJITSU LIMITED P2X0-1090-10ENZ0
805
4 Click the [Done] button to return to the screen when starting this function in Step 1.
End of procedure
11.2.4.3 Update Customer Information
This function updates the customer information that is registered for the REMCS center.
The procedure to update customer information is as follows:
Procedure
1 Click [Update Customer Info] in [Action].
2 Set the customer information again, and click the [Set] button.
● Information File
• Customer Information File
Import the "Customer Information File", which was created using the REMCS ESAT, to the ETERNUS
DX Disk storage system.
Click the [Browse...] button to specify the "Customer Information file", or directly input the path to
the "Customer Information File".
After completing the setting, the REMCS center sends the setting confirmation result to the
"Administrator E-Mail Address" or the "Connection check operator E-Mail Address". Make sure to
confirm the setting results.
• If the settings in "11.2.4.2 Setup Remote Support" (page 800) has not been completed in advance, this
function cannot be used.
• When Remote Support is "Stopped", customer information cannot be updated.
• Customer information saved in the ETERNUS DX Disk storage system (*1) can be deleted after
transmitting the information to the REMCS center. Select the "Delete any Customer Identity information
from the storage system after the information is sent to the 'REMCS Center'. " checkbox to delete the
information. Note that selecting the checkbox requires entering customer information whenever
updating the information.
*1: Customer Identity information means "Administrator Name", "Administrator E-Mail Address ", "Phone Number",
"FAX Number", and "Field Engineer E-Mail Address".
• The Remote Support setting information file (customer information file) created by using REMCS
Environment Setup Assist Tool (REMCS ESAT) can be imported to the ETERNUS DX Disk storage system, to
simplify the input operation required to be set for each storage system.