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Administration for Network Connectivity
CID: 77730 555-233-504 — Issue 1 — April 2000
462
DEFINITY ECS Release 8.2 — Maintenance for R8.2r, 555-233-117, Issue 1
Provides detailed descriptions of the procedures for monitoring, testing,
troubleshooting, and maintaining the R8.2r ECS. Included are maintenance
architecture, craft commands, step-by-step trouble-clearing procedures, the
procedures for using all tests, and explanations of the system’s error codes.
DEFINITY ECS Release 8.2 — Maintenance for R8.2si, 555-233-123, Issue 1
Provides detailed descriptions of the procedures for monitoring, testing,
troubleshooting, and maintaining the R8.2si ECS. Included are maintenance
architecture, craft commands, step-by-step trouble-clearing procedures, the
procedures for using all tests, and explanations of the system’s error codes.
DEFINITY ECS Release 8.2 — Maintenance for R8.2csi, 555-233-119, Issue 1
Provides detailed descriptions of the procedures for monitoring, testing,
troubleshooting, and maintaining the R8.2csi (Compact Modular Cabinet) ECS.
Included are maintenance architecture, craft commands, step-by-step trouble-clearing
procedures, the procedures for using all tests, and explanations of the system’s error
codes.
Call center documents
These documents are issued for DEFINITY ECS Call Center applications. The
intended audience is DEFINITY ECS administrators.
DEFINITY DEFINITY ECS Release 8 — Guide to ACD Call Centers, 555-233-503, Issue 2
This module contains information about the call center-specific features of the
DEFINITY ECS.
DEFINITY ECS Release 8 — Call Vectoring/EAS Guide, 555-230-521, Issue 4
Provides information on how to write, use, and troubleshoot vectors, which are
command sequences that process telephone calls in an Automatic Call Distribution
(ACD) environment.
It is provided in two parts: tutorial and reference. The tutorial provides step-by-step
procedures for writing and implementing basic vectors. The reference includes
detailed descriptions of the call vectoring features, vector management, vector
administration, adjunct routing, troubleshooting, and interactions with management
information systems (including the Call Management System).
DEFINITY ECS Release 7— Basic Call Management System (BCMS) Operations,
555-230-706, Issue 2
Provides detailed instructions on how to generate reports and manage the system. It is
intended for telecommunications managers who wish to use Basic Call Management
System (BCMS) reports and for system managers responsible for maintaining the
system.