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Administration for Network Connectivity
555-233-504 — Issue 1 — April 2000 CID: 77730
G References
CentreVu CMS The following documents provide information about administration and use of the
CentreVu Call Management System (CMS).
Lucent Call Center’s Little Instruction Book for Basic Administration,
585-210-935, Issue 1
Lucent Call Center’s Little Instruction Book for Advanced Administration,
585-210-936, Issue 1
CentreVu Call Management System Release 3 Version 8 — Administration,
585-210-910, Issue 1
CentreVu Call Management System — Database Items, 585-210-939, Issue 1
CentreVu Call Management System Release 3 Version 8 — External Call History
Interface, 585-210-912, Issue 1
CentreVu Call Management System Release 3 Version 8 — Upgrades and
Migrations, 585-210-913, Issue 1
CentreVu Call Management System Release 3 Version 8 — Software Installation
and Setup, 585-210-941, Issue 1
CentreVu Call Management System Release 3 Version 8 — Maintenance and
Troubleshooting, 585-210-919, Issue 1
CentreVu Advocate Release 8— User Guide, 585-210-927, Issue 1
CentreVu Supervisor Version 8— Installation and Getting Started, 585-210-928,
Issue 1
CentreVu Supervisor Version 8— Reports, 585-210-929, Issue 1
CentreVu Report Designer Version 8— User Guide, 585-210-930, Issue 1
CentreVu Call Management System — Forecast, 585-215-825, Issue 1
CentreVu Call Management System — Custom Reports, 585-215-822, Issue 2
Application-specific documents
These documents support specific DEFINITY applications.
ACD DEFINITY Communications Systems G3 — Automatic Call Distribution (ACD)
Agent Instructions, 555-230-722, Issue 5
Provides information for use by agents after they have completed ACD training.
Includes descriptions of ACD features and the procedures for using them.
DEFINITY Communications Systems G3 — Automatic Call Distribution (ACD)
Supervisor Instructions, 555-230-724, Issue 4
Provides information for use by supervisors after they have completed ACD training.
Includes descriptions of ACD features and the procedures for using them.