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Call Management System (CMS)
469
Administration for Network Connectivity
555-233-504 — Issue 1 — April 2000 CID: 77730
Glossary
Call Management System (CMS)
An application, running on an adjunct processor, that collects information from
an ACD unit. CMS enables customers to monitor and manage telemarketing
centers by generating reports on the status of agents, splits, trunks, trunk
groups, vectors, and VDNs, and enables customers to partially administer the
ACD feature for a communications system.
call redirection
See restricted facilities.
CALLed Party Number IE
The ISDN information element containing the digits sent to the called party.
capture rate
The number of frames contained in a one-second video sample, used as a
measure of video quality.
CA-TSC
Call-Associated Temporary Signaling Connection.
CCIS
Common-Channel Interoffice Signaling
CCITT
Comitte Consultatif International Telephonique et Telegraphique. Now called
International Telecommunications Union (ITU).
CCMS
Control-Channel Message Set.
CDR
See Call Detail Recording (CDR). (Same as SMDR and CMDR).
CDRU
Call Detail Record Unit.
CDRP
Call Detail Record Poller.
CEPT1
European Conference of Postal and Telecommunications Rate 1.