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Troubleshooting ColorQube™ 9201/9202/9203
24-6 System Administrator Guide
Note
A webmail application makes a convenient tool to use to log in to the mail server to check for the receipt
of e-mail.
Has the Internet Fax (e-mail) been received at the SMTP server?
SMTP items to check
• Is the device's account name and password correct?
• Is the mail server down?
• Ask the SMTP administrator to confirm that no errors were encountered and check for 'bounce'
messages to the device's "Reply To" address.
• Check that the message size does not exceed the attachment or message size limit policy of your SMTP
server.
• Check that the mail server is configured to accept SMTP mail, as not all servers are configured to accept
SMTP e-mail. The device requires access to a mail server that is configured for SMTP.
• Check for restricted host addresses at the SMTP server. Verify that the device is not a restricted host.
• Troubleshoot the network path to the SMTP server. It may be necessary to perform a network trace
analysis.
POP3 Errors
If you are experiencing problems with receiving Internet Fax messages at the device, verify the POP3 address
details have been properly configured.
At the Device
1. Touch the [Internet Fax] button.
2. Enter the Internet Fax address of the device (the E-mail address configured within Internet Services).
3. Touch the [Add] button, then touch [Close]. Place a document in the document handler and press the
green start button. The document should be received as an Internet Fax job. If it is not - check the POP3
server address details to make sure they have been properly configured within Internet Services.
Check the operation of the device's SMTP and POP 3 account, as follows:
1. On a network connected workstation, set up e-mail using the same SMTP and POP 3 server and account
(with passwords) as the device.
2. Send an e-mail to yourself.
3. If the e-mail arrives at your e-mail in box, you have proven that the device's account for both the SMTP
and POP3 server(s) is valid.
4. If there is still a problem, check for restricted host addresses at the SMTP server that could cause mail to
not be received from the device. Other possibilities are that an authentication server is interfering with
the device's log in to the mail server, or that the mail client on the device is not working correctly. By
successfully sending e-mail to a mail server not subject to authentication, the possibility of a
malfunctioning client can be eliminated.
If the fault requires further investigation, refer to the Xerox website at www.xerox.com for further support.